A Recording Was Not Graded or is Not Appearing on My Dashboard

Overview: As soon as your student completes and assessment, you should see a recording next to that student's name on your dashboard (and the text "Not Yet Graded"). Within 24 hours, we will grade the assessment, post the results to your dashboard, and email the assessment results to you.

Sometimes, however, Literably is not able to accurately grade an assessment for a particular reason (often due to the quality of the student recording). When a student's assessment is deemed ungradable, Literably will let you know about this via email as well as flag this on your dashboard (if your student does not have any graded Literably assessments yet) or on the bottom of your student's assessment history page (if your student has graded assessments from the past).

Clicking on the link to the assessments allows you to open up and listen to the recording your student made, which may be helpful for troubleshooting.

Below are the reasons that an assessment may be deemed ungradable and what teachers and students can do to resolve these issues in the future:

• "Incomplete Comprehension"
  • Due to a student not answering all of their assessment’s 5 multiple-choice questions (e.g., maybe they logged out of Literably before completing this part of the assessment).
  • Ask students to reassess and remind them to answer all 5 of their assessment’s multiple-choice questions.
  • The recording and comprehension questions needed to be completed within the same assessment session (i.e., without logging out) in order for the assessment to be graded.
• "Too Short" or "Read only the first page"
  • Remind students to read the entire story before pressing the "Stop" button.  For assessments with pictures, please ensure that students click the "Next Page" button after reading page 1 instead of accidentally clicking the "Stop" button.
• "Too few words spoken" or "Whispering"
  • Remind students to speak clearly into the microphone or device, and to begin reading as soon as they press the "Start" button. Note: Literably will mark a recording "Too few words spoken" for the following reasons:
    • If a student does start reading within the first 15 seconds of the recording, since the resulting transcript may be very short
    • If the student merely describes the pictures or tells a story, rather than reading the words on the page (more info here).
• "Zero Volume" 
  • Ask students/parents to check their microphone settings and restart their web browser or the Literably app, if needed.
  • If a student is simultaneously signed into a Zoom meeting while assessing in Literably on an iPad, muting his/her sound in Zoom may yield a "Zero Volume" recording. Make sure the Zoom sound is NOT muted to troubleshoot this.
• "Scrambled Audio" or "Corrupted Audio"
  • Ask students/parents to check their microphone settings. If those settings seem normal and the microphone appears to be working, ask students/parents to assess on a different device.
• "Duplicate”
  • Often there is no need to remedy this situation as Literably is designed to only grade the first full-length recording if a student takes the same assessment multiple times in the same 24-hour timeframe (more details here). In rare cases, you may want the “Duplicate” to be counted as the graded recording.  If that’s the case, please contact [e-mail]
• "Upload Error"
  • Due to an internet content filter or an internet connection problem (e.g., spotty/slow wifi), the student's recording was not able to be uploaded properly to Amazon S3 (where Literably hosts its recordings) after several upload attempts.
  • Internet Content Filter
    • If assessing on a personal device at home, an internet content filter may be the result of the device having a safe browsing mode turned on. If that's the case, if possible, please disable that safe browsing mode and have the student reassess.
    • If assessing on a school or district-issued device, an internet content filter may be the result of a school or district-wide device setting that was put in place by the IT department. If that's the case, please ask your IT department to Safelist Literably (see here).
    • If available, ask the student to reassess on a different device.
  • Internet Connection Problem
    • If you suspect that there was an internet connection problem when the student assessed, next time, you may want to consider having the student do one or several of the following things:
      • Move Closer to Wifi: It may help to have the student move closer to your/their Wifi router.
      • Do Not Close the Browser on the web: Students sometimes close the browser before a recording is done uploading. If the student closes the browser, that could interrupt the upload.
      • Do Not Completely Exit the iPad App: If the student completely closes the iPad app (double-clicks on home button and swipes up), that could interrupt the upload. Students can navigate away from the app, but please do not completely close the app after assessing.
      • Do Not Navigate to a Different Website: If the student leaves literably.com, that can interrupt the upload. The student can logout, and the next student can login (we'll continue uploading the background). If the student needs to go to a different website, please have them open a new tab or window.